Support

Frequently Asked Questions

Frequently Asked Questions

What kinds of products does ShellCordovan offer?

ShellCordovan offers a wide range of home and lifestyle products across several categories, including Bedding, Pillow Covers & Shams, Furniture, Sectionals, Sofas, Casual, Blankets & Quilts, Clothing and Accessories, Bath Robes, Table, Runners, Duvet Covers and Bed Skirts, Accessories, Duvets, Bed Covers, and Shams. We curate high-quality items designed to enhance comfort, style, and practicality in your living spaces.

Which categories are available for purchase?

Our catalog spans Bedding, Pillow Covers & Shams, Furniture (including Sectionals and Sofas), Casual home goods, Blankets & Quilts, Clothing and Accessories, Bath Robes, Table linens (including Runners), Duvet Covers and Bed Skirts, Accessories, Duvets, Bed Covers, and Shams. Each category contains a variety of colors, sizes, and materials to suit different tastes and needs.

Do you offer custom sizing or custom orders?

We offer a selection of standard sizes across bedding and table linens. For custom sizing or bespoke options, please contact our customer service team with your measurements and requirements, and we will advise on feasibility, lead times, and pricing.

What materials are used in ShellCordovan products?

Materials vary by category but commonly include premium cotton, linen, blends, and specialty fabrics. Specific product pages list the exact materials, care instructions, and any organic or sustainable certifications where applicable.

How can I determine the right size for bedding and table linens?

Use our size guides on product pages. For bedding, consider your mattress size and depth. For table linens, measure the table dimensions and decide on the desired overhang. If you need help, our support team can provide guidance.

What is ShellCordovan’s shipping policy?

We offer standard and expedited shipping options. Delivery times depend on your location and selected shipping method. Orders typically ship within 1–3 business days, and you’ll receive a tracking number once your order is processed. International orders may have different transit times and duties/taxes.

What is the returns and exchanges policy?

We accept returns within a specified window from delivery (e.g., 30 days) in new, unused condition with original packaging. Some items may be excluded or eligible for return with a restocking fee. Please review the full policy on our Returns page or contact customer service for assistance.

How can I care for my ShellCordovan products?

Care instructions vary by item and material. Typical guidance includes machine washing or dry cleaning for bedding and textiles, avoiding harsh detergents, and following gentle care cycles. Check the product label for exact instructions or refer to the Care section on each product page.

Do you offer gift cards?

Yes, ShellCordovan offers digital gift cards that can be sent by email and redeemed at checkout for any eligible item in our catalog.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. You can also view order status in your account under Order History.

What payment methods are accepted?

We accept common payment methods, including major credit/debit cards and secure online payment options. Specific payment methods available will be shown at checkout.

How can I contact ShellCordovan customer service?

You can reach us via the Contact Us page, email support@shellcordovan.com, or call our customer service line during business hours. We aim to respond to inquiries promptly and assist with product questions, orders, and returns.

Are there sustainability or ethical practices at ShellCordovan?

We strive to source quality materials responsibly and partner with suppliers who share our commitment to ethical manufacturing. Specific sustainability details are provided on product pages where applicable, and our team can share more information upon request.

Do you offer upholstery or furniture customization?

Some furniture items may offer customization options, including fabric choices or configurations. Please check the product page for available options or contact our furniture specialists for personalized assistance.

Can I request fabric swatches before purchasing?

Yes, you can request fabric swatches for eligible bedding, upholstery, or textiles. Swatches help you evaluate color, texture, and quality before making a decision.

Do you provide international shipping?

We offer international shipping to select countries. Availability and shipping charges depend on destination. Please select your country at checkout to view options and rates.

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